Help centre
Answers to the questions we are asked most. If you cannot find what you need, write to support@birga-app.uz.
Getting started
How does Birga work?
You install the app, create an account, and add your family members as friends. Once both sides confirm, you can see each other on the map in real time.
How do I sign up?
Enter your email address and confirm the 6-digit code sent to it. You can also sign in with Google, Apple, or Telegram. No phone number is required.
How do I add my family?
Two ways:
- By link — share your personal link from the Friends tab. Whoever opens it sends you a request.
- By Birga ID — go to Friends → Add friend and enter their username.
Either way, both sides must confirm.
Location and permissions
Why does the app need “Always Allow”?
With “While Using the App”, your location stops updating the moment you close Birga, and your family sees you at a stale position.
“Always Allow” lets the app refresh your location in the background. You can revoke it at any time.
How do I enable it?
iPhone: Settings → Birga → Location → “Always”.
Android: Settings → Apps → Birga → Permissions → Location → “Allow all the time”.
I cannot see my friend's location
The usual causes:
- They have not granted location permission, or have not set it to “Always”
- Their phone is switched off or has no internet connection
- Battery-saver mode is on, which restricts background activity
A grey pin means the data is stale. The time next to it shows the last update.
Battery and performance
Does Birga drain the battery?
Any app that uses location in the background increases battery use. Birga reduces this by slowing updates when you are stationary and sending nothing when nothing has changed.
Does it use a lot of mobile data?
No. A location update is a very small payload. Most data use comes from rendering the map itself.
Privacy
Who can see me?
Only people whose friend request you have accepted. Creating an account does not expose your location to anyone.
Can I pause location sharing?
Yes — revoke Birga's location permission in your device settings. Your friends will see your last known position marked as stale.
How long is my data kept?
Location history is kept for 60 days and then deleted automatically. Details: privacy policy.
Account
Can I change my Birga ID?
Yes, in Profile → Edit profile. An ID is 3–20 characters: a–z, 0–9 and underscore.
Can I change my email address?
Your email is tied to your account. Write to support@birga-app.uz to change it.
How do I delete my account?
Profile → Delete account. Details: deleting your account.
Still need help?
If you could not find an answer, or you have hit a bug, write to us. Where possible, include your device model and a description of the problem.